Customer Relationship Management
This workshop emphasizes to the participants the importance of customer centric quality. It also provides participants with the tools to develop and to systematically apply service excellence in their respective company.
– Contract management
– Customer relationship systems/Management
Link to Business Plan/Business Goals
– To increase port revenue
– To continue driving revenue growth of at least 20%
– Demonstrate flexibility, quickness, and agility in the face of changing employee, customer and market development.
3 Days (24 hours)
Number of participants per course
20 – 24 participants