Customer Relationship Management
This workshop emphasizes to the participants the importance of customer centric quality. It also provides participants with the tools to develop and to systematically apply service excellence in their respective company.
Targeted Participants
Managerial Level
Competencies:
– Contract management
– Customer relationship systems/Management
Link to Business Plan/Business Goals
– More effective in managing customer relationships, understand better the customer profile
– Building a long term relationship with customers
Duration
2 days (16 hours)
Number of participants per course
20 – 24 participants